Terms and Conditions


Welcome to our website.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Black Baccara's relationship with you in relation to this website.  If you disagree with any part of these terms and conditions, please do not use our website.  The term 'Black Baccara' or 'us' or 'we' refers to the owner of the website and the term 'you' refers to the user or viewer of our website.


Online Ordering and Payment

When placing your order you will be need to provide us with your personal details, the recipient's details and all necessary payment details to allow us to complete your order.  After placing your order, you will be sent a confirmation email confirming the value of your order, which has been debited from your payment method. If you have any queries regarding your order please contact us on 0800 802 1566  or email us at sjbc@blackbaccara.co.uk.   We will contact you by email or telephone if we have any queries relating to your order.  We do not store your payment details and once the transaction is complete your details are deleted.


Deliveries are made Tuesday - Friday only at a charge of £7.99.  Our overnight courier aims to deliver within 1-2 days from date of despatch, so please ensure all contact details are correct.  Incorrect personal details may lead to problems or delays in delivery, so please ensure you have included the full name, address, including accurate postcode and telephone number of the recipient and your daytime contact telephone number or email address so that we can notify you in the event of any delivery problems.


We will not be liable for any delays in delivery, or damage to the goods once the goods have been handed to the courier.  No refunds will be made for late deliveries.

We always try to accomodate requested delivery dates, however we cannot guarantee that your goods will arrive on your chosen date.


Orders must be received by 12pm on Friday 14th December 2018 for delivery before Christmas.


If you need to cancel your wedding or event, please inform us at least 14 working days prior to the event date and a full refund will be given.  Less than 14 working days but greater than 7 working days, a refund of 25% of the invoice total will be given.  No refund will be given if the order is cancelled within 7 working days of the event.


For online orders please inform us immediately (or no later than 24 hours from placement of the order) if you wish to cancel.  If your order has already been produced you may be charged the full price. 

Refunds and Returns

Unfortunately, we do not accept the return of perishable items such as fresh wreaths.  We want you to be delighted with your goods and we always strive to despatch all of our flowers in perfect condition.  If the flowers we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, please contact us within 24 hours of receipt to allow us to investigate.  Photographic evidence  will be required to support any claims.  We cannot be liable for claims reported outside of this time.  Once we have investigated your claim and if your claim is approved,  we will apply a full refund to the original method of payment.  Postage and packaging costs are non refundable.


All prices on our website our inclusive of VAT and exclude cost of delivery.  Prices are liable to change at any time. It's always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If a product's correct price is higher than the stated price on our site, we will normally, at our discretion, either contact you for instructions before despatching the product, or reject the order and notify you of such rejection. We are under no obligation to supply you with the product at the incorrect (lower) price, even after we have sent you an order confirmation.




If the flowers we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 24 hours of receipt of the products in question. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control, including breakdown of systems or network access, flood, fire, explosion or accident.


Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

General Terms

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.  Please refer to our privacy policy for more details on the kind of information which may be collected and stored.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • The copyright and material in this website is owned by or licensed to us. This material includes, but is not limited to, photographs, images, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  All the copyright and other intellectual property rights in our website and the material on our website are reserved.


    • You may:

       (1)  view pages from our website in a web browser;

       (2)  download pages from our website for caching in a web browser;

       (3)  print pages from our website solely for personal and non-commercial use.

    • You must not publish, distribute, modify, republish or redistribute any material on our website without our prior written approval.  You can seek permission to use this website's copyrighted material by contacting us at sjbc@blackbaccara.co.uk


  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Whilst we agree to take all reasonable measures to ensure that the website is fully operational and error free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the website, and shall be released from our obligations under these Terms & Conditions in the event of any cause beyond our reasonable control which renders the provision of the website impossible or impractical.

We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of or in any way connected with your use or inability to access the Black Baccara Boutique Florist website and/or our service. This exclusion shall apply in respect of, without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, whether arising in contract, tort, under statute or otherwise provided that nothing contained in these Terms & Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the products supplied.


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.